Refund policy

Due to the nature of the products we supply, our returns and refunds policy is limited and applies only in specific circumstances, as set out below.

Perishable Goods

Most of our products are perishable food items. For hygiene and food safety reasons, we do not accept returns for perishable goods once they have been delivered or collected, except where the goods are damaged, spoiled, or incorrect at the time of receipt.

Damages, Spoilage, or Incorrect Items

Please inspect your order immediately upon delivery or collection.

If your order is:

  • damaged

  • spoiled

  • unsafe to use

  • or incorrect

you must contact us immediately at the time of receipt so that we can assess the issue and resolve it.

You can contact us at:
info@sardarfood.co.uk

Claims made after acceptance of the goods or after a delay may not be accepted.

Eligibility for Refunds

Refunds or replacements will only be considered if:

  • the issue is reported immediately upon receipt

  • the product is confirmed to be damaged, spoiled, or incorrect

  • the product has not been used, altered, or improperly stored after delivery

Approved refunds will be processed back to the original payment method.

Non-Returnable Items

The following items are non-returnable:

  • all perishable food products

  • frozen products once delivered or collected

  • custom cuts or special orders

  • sale items

  • gift cards

Exchanges

We do not offer exchanges for perishable food items. If a replacement is approved due to a fault or error, this will be arranged directly by our team.

Collection & Delivery Responsibility

Once goods are collected or delivered, responsibility for proper storage and handling passes to the customer. We are not responsible for spoilage caused by improper storage after receipt.

European Union & UK Consumer Rights

In line with UK and EU consumer law, perishable goods are exempt from the 14-day cooling-off period. As such, orders for food products cannot be cancelled or returned once delivered or collected, except where faulty or incorrect.

Refund Processing

If a refund is approved:

  • it will be issued to the original payment method

  • processing may take up to 10 business days, depending on your bank or payment provider

If more than 15 business days have passed since approval, please contact us.

Contact Us

If you have any questions about returns or refunds, please contact us:

Sardar Food Products
📧 info@sardarfood.co.uk
📍 441 Oxford Road, Reading, Berkshire, RG30 1HD, England